Terms and Conditions

Important Information

Your contract is with Florida Villas and Cars, a member of ABTA. These booking conditions apply to any booking which you make with us, so you should read them carefully. They contain some exclusions and limitations of liability.

1. Contract - Any booking made, whether through the web, telephone or otherwise shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Please note that Florida Villas and Cars are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline. Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You are responsible for complying with any airlines terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket. A contract arises between you and the airline as soon as your booking has been confirmed.

2. Fares - All fares are quoted including tax and charges. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.

3. Tickets - If it is not possible to get your flight tickets to you (e.g. because your travel date is imminent) we may insist that you have an 'E-Ticket' generated or a ticket on departure. This means that you will have to pick up your boarding pass or ticket at your point of departure. Florida Villas and Cars will make sure you know where to pick up your pass or tickets. Please be aware extra charges may be incurred.

4. Flight Reconfirmation - All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Florida Villas and Cars will have no responsibility for bookings cancelled due to non-compliance with rules set out by that particular airline. Florida Villas and Cars also take no responsibility for any flight rescheduling en route. Unless Florida Villas and Cars advise you to reconfirm the first flight out of the UK there is no need to do this.

5. Insurance - Florida Villas and Cars strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc. Should you need to cancel your travel arrangements, if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim any cancellation charges made

6. Passport/Visa/Health Requirements - A valid passport is essential when travelling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED}: THE CARRIER MAY REFUSE TRAVEL IF YOU DO NOT POSSESS A VALID VISA OR ENTRY PERMIT. WE HAVE NO OBLIGATION TO ASSIST YOU IN THE EVENT OF A REFUSAL: PEOPLE HOLDING NON BRITISH PASSPORTS INCLUDING EEC OR IRISH REPUBLIC PASSPORTS ARE REQUESTED TO CONTACT THE APPROPIATE EMBASSIES OR HIGH COMMISSION TO CHECK WHETHER A VISA IS NECESSARY. FLORIDA VILLAS AND CARS CANNOT BE HELD RESPONSIBLE FOR ANY PASSENGER WHO DOES NOT OBTAIN THE CORRECT DOCUMENTATION AND NO REFUND WILL BE DUE SHOULD A VISA BE REFUSED.

7. To Secure a Booking - Florida Villas and Cars require a minimum non refundable deposit of £50.00 per villa per week, £25 per car per week and a deposit for the flights is also required but this varies between airlines or full payment would be due 10 weeks prior to departure. Clients booking by telephone will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights, the deposit required may vary, and only full payment will guarantee the fare as Scheduled airlines reserve the right to increase their flight costs at any time. You will be advised of the required amount at the time of booking.

8. Payment Of Your Holiday - The balance of all monies due must be paid to the Company not later than 10 weeks before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Please note: payments by credit card/charge cards may include a handling fee.

9. Cancellations/Amendments - If you need to change or cancel your travel plans, it is your responsibility to notify Florida Villas and Cars in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any application penalties. Some tickets do not allow changes. Florida Villas and Cars applies an administration fee of £25 for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. In addition to the Florida Villas and Cars charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking and you do not notify us in writing of your desire to cancel, this will be treated as a 'no show' and could result in you losing all that you paid. Certain travel arrangements made with a third party i.e. Tour Operators may not be changeable/cancellable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges in addition to the administration fee charged by Florida Villas and Cars.

10. Lost Tickets - If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on operator and how close to the travel date you discover it. However, not all tickets can be re-issued which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

11. Liability - Florida Villas and Cars is a trading name of the Hays Travel Group and are retail agents acting on behalf of Hays Travel in connection with the sale of travel products and unless specified as the operator Florida Villas and Cars is an agent of the operator concerned. The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site. This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.

12. Complaints - Should you have a problem after departing from the UK, you must immediately advise the relevant supplier of the services about which you have a complaint, e.g. the airline, the hotelier etc. You have a legal duty to do this. If they cannot resolve the problem, then you must contact us immediately by telephone to give us the opportunity to help. Failure to give us the opportunity to resolve any problem at the time will result in either a reduction or complete extinction of any rights, which you may have to claim compensation from us. If you feel your complaint has not been resolved satisfactorily whilst you are abroad, you must contact us within 28 days of your return to the UK. Please bear in mind that we will need to investigate your complaint with the relevant supplier, but we will endeavour to respond within 28 days.

13. Star Rating - The ratings provided on this site are for guidance only; they may not be official ratings. These ratings are based on the views of the accommodation supplier and on guest feedback. Where possible we have indicated the official rating in the description text.

14. Data Protection and Privacy - The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked. As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies. Customers have full right of access to their data held.

15. Images - All photographs shown are for guidance only and may not be exactly represented.